If you have any complaints about the service provided to you, you should take the following steps:
- Contact us and tell us about your complaint.
- If your complaint is not satisfactorily resolved within 24 hours, please contact our Complaints Officer, Antony Gallagher, on (08) 9722 3700 or put your complaint in writing and send it to: Complaints Officer MGIB P O Box 1136 BUNBURY WA 6230
- Please mark the envelope “Notice of Complaint’. We will try and resolve your complaint quickly and fairly.
If the complaint cannot be resolved to your satisfaction within 45 days, you have the right to refer the matter to the Financial Ombudsman Service (FOS). We will provide you with further details about FOS upon lodging your dispute with us, or alternatively you can go direct to their website – www.fos.org.au
If you have any further questions about this guide, please contact us on (08) 9722 3700.