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Craig celebrates 30 years!

Craig McNaughton wasn’t always destined for a life in insurance!

In fact his introduction to the workforce was a lot less policies and claims and a lot more: “Would you like fries with that?”.

It was 30 years ago that a baby-faced Craig jumped ship from a local fast food chain and into the MGIB family, co-founded by his late father Ross  – and we’re so glad that he did.

In that time, he has worked with a broad range of clients, and we’re sure they would agree, his service and knowledge is next to none.

Back when Craig was celebrating 15 years with the company, he said the most enjoyable and satisfying part of his job was building up strong working relationships with his clients over several years.

And that still rings true today.

Craig’s approachable nature and quick-witted sense of humour has made it a pleasure for those fortunate enough to work alongside him over the past 30 years.

A massive congratulations to you Craig on what is a truly remarkable milestone. Thank you for being someone we can all call a friend and mentor.

In the wise words of Craig himself, “Anyone can get you insurance, but it’s the level of service you offer that sets you apart from the rest”.

The hidden risk seeping into our homes

Internal water damage in Australian homes is now a more common and costly risk than fire and burglary, according to research by insurance provider Chubb.

In fact, water damage claims have risen by 72% in the past five years!

While most homeowners have locks, alarm systems and fire detectors installed, most are unaware of the threat of water damage and therefore largely unprepared for an incident.

Causes of water damage can include plumbed fridges, water filters, dishwashers, washing machines, toilets and hand basins.

Homes that are unattended (like holiday homes) are particularly vulnerable to escaped water damage.

Through its research into the most common causes of water damage to homes, Chubb is able to provide some tips on preventative measures and minimising potential damage.

  • Of greatest importance, know where your shut-off valves are for the main water supply in case of an emergency, and consider shutting off the water supply if you will be away from home for a week or more.
  • Flexi hoses pose a serious risk of bursting. Inspect appliances that use flexi hoses, such as icemakers, washing machines and dishwashers, and replace the flexi hose every 10 years.
  • Inspect your plumbing water lines and waste line for leaks, damage or corrosion. Hot water systems have a lifespan of 7 to 10 years, so keep an eye out for puddles and be ready to replace the system.
  • Check air conditioning units and keep drip trays clean and drain lines unobstructed.
  • Ensure the watertight seal in baths and shower recesses is maintained.
  • Periodically check your home’s foundation walls and floors for cracks that might allow water seepage and check for poor soil drainage.
  • Install water sensing and water shut-off devices to your property

Dealing with cybercrime is everyone’s job!

If you’re thinking that protecting your company from Cyber Crime is something the IT gurus will take care of with their virus protection and firewalls, you need to think again.

An expert in cyber security claims has revealed 61% of all cyber insurance claims handled by her firm, resulted from human error – or a staff member’s lack of awareness about dealing with potential threats.

Are your staff a full bottle on scrutinising their emails for problems?

Here’s a list of suggestions to share with your staff, family and friends on things they should be on the lookout for:

Watch out for suspicious or unlikely subject lines.

Emailing spoofing: Criminals can change the FROM name in an email to absolutely anything. They’re very clever at crafting a FROM field that will entice you to engage with their email. Always click reply or hover over the sending email name/address to confirm that the email is actually coming from the person who is noted.

If you get an odd email from someone you know or someone within your workplace asking you to transfer large amounts of money, pick up the phone and confirm with them. Change of bank details request should always be followed up with a phone call.

Look at email return paths. If it doesn’t look real it most likely isn’t. Hover over the FROM name to reveal the email address, delete if in doubt. If you delete a legitimate email, it can always be re-sent.

Passwords: Don’t use the same passwords for all your accounts. Use a unique password for each account, change your passwords regularly, rather than using surnames and date of births, use a phrase or song instead, always use alpha and numeric passwords.

Spotting a bad attachment: Be wary of file extensions .zip .rar or .7z attachments. They can contain malware. Outlook documents can contain macros so watch out for the file name including a M at the end  E.G. .docm, .xlsm, pptm.

Don’t trust an attachment from people you don’t know. Always verify the sender before opening. Your friends’ account may also have been spoofed. Remember to always think before you click.

Keeping devices safe: Don’t use free Wifi. Always use company secure network connections.  Make sure you have passwords and passcodes on all devices, remember tablets and laptops can always be read over your shoulder while out in public so make sure you’re in a safe place. Don’t use the data carriers of others and never lend anyone your devices.

Social Media: Never put your date of birth, maiden name or address on any social media platforms as your identity could be stolen.

Most importantly, update all software and cyber security regularly.

Workcover WA visiting SW businesses

Workcover WA officers were in Bunbury recently conducting compliance interviews with local businesses as part of their role in promoting and protecting employee welfare.

During their visits, Workcover will ensure businesses have a current workers’ compensation policy and an injury management system in place.

They may also check for evidence of return to work programs should you have past or present claims.

If you don’t have Workers’ Compensation insurance, your business will be liable for the cost of the benefits paid if one of your workers has a work related injury or industrial disease.

Costs could include:

  • In excess of $600,000 in benefits if a worker is injured
  • Legal costs involved in court action
  • Liability for the cost of any action taken at common law
  • Fines of up to $5,000 per worker
  • An amount equal to any avoided premiums going back five years
  • Separate and further offences for every week you remain uninsured after the date of conviction

WorkCover will be visiting the South West area again before the end of the year and have advised they are aiming to visit Albany, Margaret River and Busselton.

If you have any questions about Workers’ Compensation Insurance, please contact MGIB.

Steps to a faster and easier claims process

At MGIB, the products and services we offer provide peace of mind that not only will you be compensated in the unfortunate event you need to make a claim, but the process in settling your claim will also be as stress-free as possible.

To make that happen, we have Rose.

Rose has been our Claims Manager here at MGIB for the past five years.

Her work is often very well received by our clients and Rose is often thanked for her efforts with kind gestures like delivered flowers.

Settling a claim, depending on the complexity of the situation, can involve suppliers, underwriters, repairers and a raft of other people.

Rose streamlines the process for our clients by providing them with one point of contact – us!

She acts as a liaison between all parties.

But even with Rose on your side, there are some things you can do yourself to help speed up settlement of a claim.

  • Take photos of your possessions, particularly more valuable items such as jewellery. This helps with proof of ownership. Keeping receipts is a good habit too.
  • Let us know immediately of any damage or loss. Don’t wait too long, the sooner you get the ball rolling the better.